Partners: Gyms or Health Clubs Part of the FittPass programme.
Product: The main product is passes for entrance into Partner gyms however FittPass International FZ LLC may from time to time sell other product as to which the following terms and conditions apply.
These terms and conditions administer your use of our website. Please read the terms in full before you use this Website. If you do not accept these terms, please do not use this Website. Using the Website implies that you accept these terms. We update these terms often so please refer back to them in the future.
FittPass International FZ LLC acts as Principal and as a Disclosed Agent for third party suppliers. When FittPass International FZ LLC is acting as a Disclosed Agent this means is that the contract for the product is between you and the supplier. In most cases this will mean that there are additional terms and conditions governing the contract as each supplier will have terms and conditions relating to that product. Please make sure that you have read these terms and conditions before completing your transaction with us. Where we act as a Disclosed Agent, this will mean that we have no contractual liability to you in respect of that product.
Who Controls your Customer Information?
Customer Information collected by us is controlled by Fittpass.com (trading as ‘FittPass International FZ LLC’) with its registered office at Dubai Internet City, Boutique offices number 7
Customer Information collected by FittPass is stored on a central database hosted by Just Host, USA.
What Personal Information do we collect and how?
FittPass International FZ LLC collects Customer Information supplied by you and uses it to provide you with a dynamic, personalized and secure service to offer you a truly rewarding online experience. Although in certain instances, we will require you to provide us with your Personal Information, for example, to enable you to set up an account with us or purchase services (and we will make it clear to you at the time what we need from you), you can visit many pages on our website without the need to supply any Personal Information. All personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties.
FittPass may collect Personal Information about you:
- When you register an account
- When you purchase products and/or services
- When you participate in competitions, questionnaires and surveys
- when you provide certain content to FittPass International FZ LLC, for example testimonials and customer reviews
Examples of Personal Information we collect in each case are:
- For registering Your Account with FittPass,com
- For fulfilling orders
- For responding to your queries
- For improving your onsite experience and providing you with information about products and services, special offers and promotions.
- For internal operations and analysis
We will use the information that you provide to us when you register as a member on the website to set up and maintain Your Account. We will send you a confirmation email notifying you that Your Account has been set up.
When you place an order for services via the website we will use your purchase information to process the requested transaction, fulfill your order and provide you with the services you expect.
Responding to communications
We may use your Customer Information to respond to your queries for example, about an order or problems logging on, navigating the website or accessing Your Account. In order to address your query, you may be contacted by email, over the telephone, or other communication method by a member of one of our customer services teams. We may also use your contact details to send you follow up information about a purchase. We may contact you via email, phone or other communication channel to respond to suggestions you may send to us (for example about our website, products and services) and to assess and announce the results of surveys, competitions and other contests you may have participated in. For quality assurance and training reasons we record most of our telephone calls with our customers. Some information including customer e-mails received by FittPass International FZ LLC may be used by us for testimonials though your Personal Information, such as e-mail address or contact details, will never be displayed publicly by us, however your first name and last name will appear.
Improving your experience
We use the information gathered from your permanent cookie file (see Cookies above) in conjunction with other Customer Information provided by you, so that we can create a more effective website by assessing content and traffic flows on the site. We use this information to provide you with a more personalized experience on the website, help you to navigate the site effortlessly and to display particular products and services that we believe may be of interest to you.
When you register Your Account or place an order via our website or other Distribution Channel, we may use your Customer Information to contact you with details of special offers, promotions and other information and to send you our newsletters where we think these will be of interest. You can change your preferences and unsubscribe for such communications at any time by visiting Your Account section of the website or by using the unsubscribe link at the bottom of emails you receive from us.
Internal administration and fraud prevention
We may also use your Customer Information for internal administration, analysis and quality assurance purposes, including fraud prevention.
SSL (Secure Socket Layer) security is enabled on the website for the data protection.
Who do we share your information with and why?
Third party suppliers
FittPass International FZ LLC engages carefully selected third party partners, including service providers, joint venture partners and outsource providers to perform various functions on our behalf. To the extent required to perform such functions on our behalf, these companies may process your Customer Information. Such functions include, processing purchases and providing associated information, delivering products and services, providing search results, communicating with you, including providing customer service, via telephone, email, post or otherwise and for promotional activities.
We may also share your Customer Information with third parties for the purpose of data analysis, quality assurance (including fraud prevention).
Third party vendors, including Google, show FittPass,com ads on sites on the internet.
You provide us with your password, email address, mobile phone number, city & area when you register an account on Fittpass.com
All credit/debit cards’ details or information will be collected but is NOT, stored, sold, shared, rented or leased to any third parties. We have outsourced the security of our customers credit card details with our payment gateway provider Payfort.
FittPass FZ LLC, has a no refunds policy, however in case the partner is unable to fulfill their contractual obligation and only in that scenario will the customer be eligible for a refund.
Incase of any circumstance where the facility is unable to fulfill its obligation to provide service for the pass purchases, Fittpass will cancel the order and will refund the payment as per the refund policy.
All pass purchases made will be delivered through emails.
Information from Competitions, Questionnaires and Surveys
When you complete questionnaires, surveys or competition entry forms you provide us with your Personal Information including your name, address, email address and other information we might request.
When you contact us by email you may provide us with your Personal Information for example, name, email address etc.
Implicit data capture
Used to maintain something called session state. Session cookies are required for the website to function but are not used in any way to identify you personally.
When you visit our website, we will assign a permanent cookie on the hard drive of your computer. You can view these by looking in the cookies directory of your browser installation. As the name implies, permanent cookies last for a long time and each time you visit our website you send us a copy of them allowing us to identify you from visit to visit. For instance, if you were looking at gyms in Jumeirah last time you were on the website and the next time you visit us we have a great gym promotion, this cookie enables us to recognise you, so that we can show you that deal. The aim is to enhance your experience whilst on the website and make sure you don’t miss out on great offers. Cookies do not contain any Personal Information for example, your name, address, email address, or telephone number, but simply a unique identification number that identifies your computer to us.
Third party tracking devices
Although you cannot block "session" cookies as they are required for our website to function correctly you can configure your Internet browser so that it can reject both "permanent" and "third party" cookies. How you do this will depend upon the Internet browser you use (for example, Internet Explorer 5, Netscape 4, Opera etc). Refer to the relevant Internet browser manufacturer's website where you should be able to receive all the information you need.
Information from other sources
We may receive information about you from other sources, for example from credit reference agencies to guard against fraud or address, delivery information from third parties engaged for record correction purposes etc.
How do we use your Customer Information?
FittPass International FZ LLC will use your Customer Information for a number of different purposes including: